Frequently asked questions
Everything you need before your stay
Find answers about booking, arrival, rooms and hostel policies.
Where is Florian's Hostel?
Florian's Hostel is in Humaitá, a residential neighbourhood in Rio de Janeiro's South Zone. It is next to Botafogo and close to Lagoa Rodrigo de Freitas and Cobal do Humaitá. Your full arrival details and address will also appear in your booking confirmation.
What time are check-in and check-out?
Check-in begins at 2:00pm, and check-out is by 11:00am. If you expect to arrive very early or late, message us before travelling so we can explain the available options.
How do I get to the hostel?
The simplest option from either Rio airport is normally a registered taxi or ride app. Use the address in your booking confirmation and check live directions before travelling, as journey times depend heavily on traffic. You can also message us for current arrival advice.
Can I leave my luggage before check-in or after check-out?
Luggage storage may be available before check-in or after check-out. Please contact us in advance so we can confirm what is possible on the day of your stay.
Are towels and bed linen included?
Inclusions may vary depending on the room and rate you choose. The current details will be shown before you complete your booking. Message us if you would like to confirm anything before paying.
What is the cancellation policy?
Cancellation conditions depend on the rate selected. Read the conditions shown on the booking page carefully before confirming your reservation. Non-refundable rates may not allow changes or refunds.
Is there an age restriction?
Age policies may vary between shared dorms, private rooms and group reservations. Contact us before booking when travelling with anyone under 18 or when you need to confirm an age-related policy.
Is Florian's suitable for solo travellers?
Yes. Florian's offers shared dorms and common spaces that make it easy for solo travellers to meet other guests. There is also a women-only dorm for guests who would prefer a shared room reserved for women.
How do I book?
Select Check availability, enter your dates and review the rooms and rates available through our reservation system. Your booking is only confirmed once you have completed the required steps and received a confirmation.
Can I make a group booking?
Contact us directly before making a large or multi-room reservation. Tell us your dates, group size and preferred room setup, and we will explain the available options.
Is breakfast included?
We cook a fresh breakfast most mornings. Whether it's included depends on the rate and the season — there may be a small charge in the low season — and the current details are shown before you complete your booking. You're also welcome to use the guest kitchen at any time.
Does the hostel have 24-hour reception?
Yes — our reception is available 24 hours, so there is someone to help whenever you arrive. If you expect to arrive late at night, let us know in advance so we can make sure everything is ready.
